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Deleting an Outlook Profile

by Conrad Murray, 4th March, 2016

We’ve all been there. The time comes when we resort to deleting the Outlook Profile and simply start again.

For IT Professionals this is pretty straight forward and we understand the implications of doing so – and the inevitable new OST download. If you are a big user of email, this could be a pretty big file (unless you are on a later version of Outlook with the OST slider bar)

For end users, there always comes a time where the fix will ALSO be to Delete & Recreate their Outlook Profile. Now, you don’t always have Remote Access to a users PC so sending them some clear instructions is always beneficial.

Some example reasons why you might delete and recreate a profile are:

Global Address List sync Issue
Failing to connect online
Performance Issues
Persistent Pesky Reminder issues
Access other users Mailboxes / Delegation Issues
SendAs, Send on Behalf of issues
Rules failing

Instructions to Delete an Outlook Profile

Windows 7

Close Microsoft Outlook Completely

Go to Start, Control Panel

Switch to Large Icons

Find the Mail (32-bit) icon

Go to Profiles

Click Show Profiles
Additional Steps
To be 100% clean an experience IT user can perform these additional Steps.
Delete ALL the files in here:
C:\Users\%username%\AppData\Local\Microsoft\Outlook\*.*
and also in here
C:\Users\%username%\AppData\Roaming\Microsoft\Outlook\*.*

E.G

C:\Users\ConradMurray\AppData\Local\Microsoft\Outlook

C:\Users\ConradMurray\AppData\Roaming\Microsoft\Outlook

Outlook

Conrad Murray

Conrad Murray is a Microsoft Certified IT consultant working in IT for over 20 years specialising in the Messaging arena and in particular Office 365 and previously Microsoft Exchange On-Premises and IBM Domino. Working with like minded colleagues now delivering very large scale complex migrations from Office 365 to Office 365 (tenant to tenant), Lotus Notes and On-Premises Microsoft Exchange to Office 365.